We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

LOCATION: Remote - must reside within the United States
WORK TYPE: Fully remote

The Content Development Manager will contribute to Synergy’s commitment to providing clients with effective and informative product education through training content. This opportunity will initially focus on the MAX Editor product to increase customer usage and overall product awareness. As part of this role, you will manage and lead a team of content developers and flex your creative muscles by developing innovative educational materials through effective writing, video creation, and one-on-one customer training.

In addition to writing and video creation skills, this role will require strong communication and interpersonal skills as the position will work across multiple groups within the organization.

Core Skills:

• Able to work both independently and with a diverse team
• Able to communicate effectively and professionally
• Digital communication skills
• Written and verbal skills
• Strategic thinking skills
• Analytical skills
• Good eye for detail
• Ability to work on multiple projects simultaneously
• Proficiency with content management software
• Basic knowledge of HTML

Responsibilities:

• Manage a team of content developers and provide guidance on content development strategies.
• Create, write, and manage user documentation for the Synergy MAX Editor product.
• Coordinate cross-functional teams to determine content and training needs.
• Assess, test, and document new and upcoming product features.
• Draft and review product design and requirements documents.
• Apply corporate style guide and terminology conventions.
• Coordinate with product management and engineering to execute content features in the system.
• Execute internal processes to create documentation and content.
• Develop print, electronic, and web communication to support company goals and client needs.
• Support company publications and information dissemination where needed.
• Research and collect information for departmental and company communications.
• Execute internal communication processes.
• Create new courses, classes, and tools to update current offerings.
• Coordinate with SMEs to create enablement deliverables.

Preferred Experience:

• Previous experience with technical writing
• Experienced with storyboarding and creating short screen-capture videos
• Knowledgeable with creating interactive workflows that assist clients in using and troubleshooting product features
• Proficient in creating knowledge in response to client feedback and data collection

Pay Range: $51,000 - $60,000
Sportradar intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors including but not limited to experience, qualifications, and location. Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work. Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution. Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.

Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences