Customer Service and Billing Representative at Dedham-Westwood Water District
Full Time
Dedham, MA 02026
Posted
Job description
Customer Service and Billing Representative
Dedham-Westwood Water District
The Dedham-Westwood Water District is seeking a Customer Service and Billing Representative to join the team in Dedham MA. The Customer Service and Billing Representative will be responsible for efficiently performing customer billing and accounting activities related to the issuance and collection of water service charges for customer accounts.
The Dedham-Westwood Water District is seeking a Customer Service and Billing Representative to join the team in Dedham MA. The Customer Service and Billing Representative will be responsible for efficiently performing customer billing and accounting activities related to the issuance and collection of water service charges for customer accounts.
Customer Service and Billing Representative Qualifications and Skills
- High school diploma required; some college level coursework a plus
- 1-3 years’ prior customer service and billing experience
- Proactive team-player with strong communication and interpersonal skills
- Reliable, flexible, resourceful, and efficient
- Detail-oriented with strong organization and problem-solving skills
- Proficient with Microsoft Office Suite including Word, Excel and Outlook
- Must have and retain a valid Massachusetts driver’s license to operate company automobile when necessary
- Flexibility to be available for emergency work on an overtime basis when required by work conditions
Why You Should Apply
- Competitive salary, benefits, and retirement savings plans
- Generous holiday schedule and paid time off
Customer Service and Billing Representative Job Responsibilities
- Handle all calls and correspondence in a timely manner; respond to on-line customer correspondence via the district’s website portal
- Create service orders for customer issues
- Assist with integration of financial systems with external banking, credit card applications for on line payments, ACH and cash deposits via the district’s lockbox
- Create billing routes to be read, receive meter readings from meter reader, upload to UMBS, run and create customer bills, download to third party for printing and mailing
- Work with accounting department to post daily deposits and ensure proper reconciliation
- Run monthly accounts receivable detail aging by customer; review bad debt, collections and resolution of past due accounts
- Work with the Customer Service Superintendent to determine the proper quantity of meters and sizes to purchase
- Train service field technicians on the use of mobile ops, meter management, customer service protocols and debrief each day
About Dedham-Westwood Water District (
www.dwwd.org
)
The Dedham-Westwood Water District (DWWD) is the Public Water Supplier to the Towns of Dedham and Westwood. The District was formed as a government body in 1985 and is governed by a six-member Board of Water Commissioners, appointed by the Select Boards of the two towns.
Dedham-Westwood Water District is an equal opportunity employer, dedicated to building an inclusive and diverse workforce.
#INDDWWD
buzzstudios.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, buzzstudios.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, buzzstudios.com is the ideal place to find your next job.