Organizational Information

At Pearson, our purpose is simple; to add life to a lifetime of learning. We envision a future where everyone can realize the life they imagine through learning. To achieve this, we create vibrant and enriching learning experiences designed for real-life impact.

For over 20 years, Pearson Virtual Schools has been reimagining K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; Pearson Online Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.

The following description is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be all-inclusive or limit the duties of the position.

Purpose Summary

The Customer Success Partner team orchestrates account management and service delivery with a focus on academic and financial performance optimization. The Senior Success Partner is responsible for the effective implementation of PVS products and services by clients to ensure outstanding academic and business outcomes, as well as manages a small portfolio of district partnership (DP) customers. A Senior Success Partner in this role will focus on providing ancillary services and product knowledge to clients. Additionally, the role performs a variety of activities, including acting as an account liaison to our customers, issue resolution, business measurement and reporting, curriculum development, mentoring of clients/staff and other responsibilities. This position is 100% remote.

Core Tasks and Responsibilities

Partner with internal Development teams to create and test products and processes for DP customers

Act as subject matter expert in various products and services for DP customers

Assist with prioritizing client needs and desires for improving products and services

Develop and implement of any required customer trainings to support the use of products and services

Partner with internal teams such as Sales, Product & Curriculum, Teaching Services, Marketing, Enrollment, and Fulfillment to ensure processes are in place to support the unique needs of DP customers

Assist in development of effective customer communication tools for site-based accounts

Manage a portfolio of online programs as the lead point of contact for large and complex customer relationships, including client onboarding and fulfilment

Develop and maintain strong customer relationships to stay current on their changes in policies, processes, and state legislation including special education procedures, graduation matriculation, etc.

Provide a relationship health status on a set cadence to management

Onboard new clients and renewing clients for effective start of school. Conduct end of program evaluations and continuous improvement planning with clients

Oversee the implementation of the online curriculum and program, school, or district operation protocols

Assist clients with identifying and developing tools and reports to meet the mandates of their local, regional, and state-wide policies

Provide back up support, as needed, to DP customers

Contribute to client renewal efforts in partnership with Sales

Effectively manage project plans and deliverables to ensure deadlines are met

Additional duties as assigned

Bachelor’s degree in education or related field, preferred

3+ years of experience supervising products, preferred 5+ years of client management experience, preferred 3+ years of training and/or director customer support

Virtual education experience, including strong understanding of how to implement online learning programs

Ability to compile and interpret data

Excellent communication skills, both oral and written

Customer focused approach to resolving issues

Demonstrated ability to work well in a fast paced and challenging environment

Ability to collaborate across functional areas and all levels of the organization

Takes ownership of individual tasks, as well as those of the team, regardless of outcome

Technologically proficient with workplace software such as Microsoft Office and Google Suite products

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

The base full-time salary range is between $70,000-$90,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: SALES

Organization: Virtual Learning

Schedule: FULL\_TIME

Req ID: 11642

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