**Must be legally Authorized to work within the United States**

Competitive Wages! Eligible for Quarterly Bonus Program!

True North Hotel Group, an award-winning management and development company, is seeking a Front Office Supervisor to join our team at our Hyatt Hotel in Marlborough, MA. This family-owned organization has a uniquely remarkable culture and is conveniently headquartered in Overland Park, Kansas.

What do we have to offer? Excellent healthcare benefits, work-life balance (paid time off, flexibility, family atmosphere), 401k with matching, great team members and more!

JOB SUMMARY: Responsible for assisting in the supervision of the Front Office operations and personnel. Promote an atmosphere that fosters friendly and efficient service for our guests.Primary working hours are afternoon/evenings 3pm to 11pm.

QUALIFICATIONS:

• Minimum of two years front desk experience in a hotel property
• Previous supervisory experience preferred
• Ability to work a varied schedule that includes nights and weekends
• Exceptional customer service skills; Strong computer skills; Strong communication skills
• Ability to work under pressure and handle stressful situations in a calm, professional manner
• Exhibit good judgment and problem solving skills
• Must possess a positive attitude and actively promote positivity in the workplace

JOB RESPONSIBILITIES (Include but not limited to):

• Work front desk , leading by example and acting as the MOD during shifts
• Learn all aspects of the position to include all front desk and night audit procedures
• Anticipate, acknowledge and respond to guest's needs
• Be available to cover any host position in the event of call outs or short staffing situations
• Work closely with the sales team regarding group bookings and meeting rooms.
• Be involved in the recruitment and hiring, coaching and training, praising and rewarding, disciplinary actions and counseling of front desk hosts and night auditors.
• Educate department staff on emergency procedures and safe work habits
• Manage guest charges, third party billings and direct bill accounts
• Assist with post-stay billing inquiries and resolving billing disputes
• Respond to guest’s feedback and reviews on social media platforms and email surveys
• Analyze reviews and surveys to ensure that problems are identified and fixed
• Monitor room availability and ensure room assignments are aligned with guest preferences
• Ensure effective cash/check/credit card, key control and front desk policies are followed
• Work with GM and AGM to create and post the weekly staff schedule
• Assist in other departments when needed

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information