• 2301890

HR Employee Service Center Representative - HYBRID (in office 2 days a week)

JOB SUMMARY:
Serves as initial contact for inquiries into Human Resources (HR) processes or policies with occasional guidance. Responds and guides customer needs. Coordinate and communicate with the appropriate areas.


KEY RESPONSIBILITIES:

• Provide quality customer service in response to employee various HR related questions/inquires consistently and in a timely manner via telephone, email, and/or in person. Collects information, asks clarifying questions, and applies critical thinking skills to understand needs and expectations and identify HR issues and concerns.
• Locates solutions to employee inquiries using knowledge base or follow escalation procedures as appropriate.
• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
• Complete paperwork accurately and timely.
• Processing of employee ID badges.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

CUSTOMER SERVICE (INTERMEDIATE):- A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.

COMMUNICATION (INTERMEDIATE):- Clearly, effectively and respectfully communicates to employees or customers.

TIME MANAGEMENT (NOVICE):- Planning and exercising conscious control over the amount of time spent on specific activities.

HUMAN RESOURCES POLICIES AND PROCEDURES (NOVICE):- Knowledge, adherence and application of human resources policies and procedures.

CORE ACCOUNTABILITIES:

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

High School Diploma or GED (or equivalent experience) and 2 years relevant experience

Licensure, Certification, and/or Registration (LCR):

• Physical Requirements/Strengths needed & Physical Demands:
  
  • Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.
  
  
  
  Movement
  
  • Occasional: Standing: Remaining on one's feet without moving.
  • Occasional: Walking: Moving about on foot.
  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
  • Frequent: Sitting: Remaining in seated position
  • Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
  • Frequent: Bimanual Dexterity: Requiring the use of both hands.
  
  
  
  Sensory
  
  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
  • Continuous: Smell: Ability to detect and identify odors.
  
  
  
  Environmental Conditions
  
  • Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.