Job description

We are seeking innovative and ambitious Key Holders to join our team. If you’re ready to drive Philipp Plein’s business in the Miami market, we want to connect! Please submit your resume for immediate review.
POSITION SUMMARY:
The Key Holder is responsible for generating sales, providing outstanding customer service in accordance with Company guidelines, performing routine operational tasks as assigned by the Store Manager, maintaining the overall appearance of the store and safeguarding Company assets. As well as being responsible of opening and closing procedures.
STRENGTHS FOR SUCCESS

• Selling skills: Ability to meet monthly personal sales goals
• Strong clienteling/customer development skills
• Customer focus: Dedicated to meeting customer expectations and requirements within Company policy parameters
• Ability to establish and maintain effective relationships with customers via clienteling
• Ability to learn and effectively convey product information

ESSENTIAL JOB FUNCTIONS
Sales Generation:

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
• Assists Store Manager with execution of store marketing initiatives.

Customer Service:

• Provides superior customer service: greets all customers; offers assistance in accordance with store customer rotation system; answers all customer questions, offers alternate product if requested product is not available; seeks assistance when unable to fully meet customer needs; processes customer repairs when requested
• Sends thank you notes to customers within two weeks of a purchase

Operations:

• Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Conducts daily inventory counts and compares in-store quantities to VRP data Reconciles all discrepancies with Store Manager daily
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the Company

In absence of manager:

• Responsible for opening and/or closing store when manager is absent. Ensures all opening/closing procedures are accomplished
• Receives any delivered product into inventory and makes sure it is merchandised correctly

KNOWLEDGE, SKILLS & ABILITIES

• 2+ years retail sales experience required; luxury experience a plus
• Previous clienteling experience
• Demonstrated ability to learn a technical product strongly preferred
• Ability to type and use e-mail required
• Demonstrated ability to communicate and engage with customers, co-workers, and business contacts in a courteous and professional manner
• Ability to develop extensive brand and product knowledge
• Ability to work varied hours/days, including nights and weekends on a weekly basis, is required

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Fort Lauderdale, FL 33323: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person

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