Job description
Career Opportunities at Summit Health and CityMD
Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation’s premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.
We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood.
Join our team!
Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member's experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family.
Job Description
General Job Functions & Key Accountabilities: FT M-F 9am-5pm
1. ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:
- Oversees all testing performed under his/her supervision is according to established, approved procedures and quality control policies.
- Ensures that all testing is done under optimal conditions (ie. Instruments functioning properly; reagents in good condition and proper technique followed.)
- Monitor section shifts (evening-nights) and meets with staff at least 4 times a year.
- Responsible and accountable for the overall operations of the Pathology department. Overall operations of the department include development of department goals and objectives that are consistent with WMG mission, the management of personnel, preparing/monitoring of and accountability for the department budgets.
- Assures employee compliance with WESTMED policies and procedures
- Assures that employee competency and education requirements are satisfied as per hospital policy.
- Attends Management/Leadership meetings as scheduled/required and communicates hospital policies, performance improvement initiatives and all other required information to their staff.
- Assures the provision of a safe employee/patient environment.
- Maintains knowledge related to the operations of their department.
- Works collaboratively with all levels of WESTMED interdisciplinary team and promotes the team concept within their department.
- Demonstrates positive customer service, fosters positive employee relations and assures that staff adhere to the Customer Service Standards.
- Is supportive of WESTMED initiatives and projects and functions as a positive change agent.
- Promotes a positive and professional image and is a role model, coach, mentor and resource for staff and peers.
- Reviews and all technical procedures performed in areas of responsibility and maintain explanation of such in manual form.
- Prepares and submits Laboratory Quality Assurance, Accreditations, and Safety reports as per department policy.
- Writes and revises all section procedure manuals as needed.
- Evaluates and implements new instrumentation and methodologies.
- Ensures that maintenance procedures are performed as needed and are well documented.
- Performs technical duties as needed.
- Evaluates reference laboratories’ procedures and TAT for section.
- Coordinates and maintains all laboratory computer reports formats.
- Interviews, hires, evaluate, counsels and terminates employees as per WESTMED policy.
- Conducts monthly staff meetings to update staff and/or address department issues and records meeting minutes for all staff.
- Monitor equipment utilized in the laboratory with proper follow up, and corrective action.
- Utilizes multiple methodologies to communicate information.
- Complies with all WMG policies and OSHA regulations related to safety, cleanliness and infection control.
- Performs other duties as directed by competent authority.
2. GENERAL QUALIFICATION STANDARDS & JOB REQUIREMENTS:
Education/Certifications/Licenses:
- Bachelor of Science degree with Biology major
- Certification as a Lab Technologist under CLIA and CLEP
- Current NYS professional licenses
Performance Standards for Specialty Knowledge, Skills & Abilities:
- 3-5 years managerial experience in anatomic pathology
- Broad knowledge of tests performed and equipment utilized in the laboratory with proper follow up.
- Ability to deal with confidential information with the utmost discretion
- Strong interpersonal skills, able to deal courteously and effectively with administration, peers and the public
- Sufficient technical ability to be able to troubleshoot independently and knowledge to know when to ask for assistance
3. KEY COMPETENCIES REQUIRED FOR EVERY POSITION
Organizational Behavioral Competencies
Customer / Patient Service
Champions WESTMED’s customer service standards; treats patients, colleagues, physicians, mid-level providers as true business partners and “customers” in a courteous and professional manner; appropriately identifies the needs of internal and external customers and identifies how to best support those needs; if responsible for patient care, keeps patients abreast on wait time and provides accurate information while demonstrating proper empathy and professionalism.
Compliance and HIPAA
Understands, adheres to and supports WMG’s regulatory compliance initiatives and protocols, including HIPAA privacy; follows office procedures with respect to patient information and adheres to WMG confidentiality policy. Applies appropriate HIPAA privacy and compliance measures relating to the specific position and role within the organization. Is a role model and subject matter expert on HIPAA and compliance matters to other members of the team and/or department.
Problem Solving and Judgement
Demonstrates ability to determine best course of action for resolving issues based on presenting situation; able to assess and view situations from variety of perspectives; can identify the real issues; solves problems and/or seeks appropriate guidance and/or escalates appropriately to manager(s) when needed; able to work independently and make appropriate decisions based upon the specific position.
Communication
Communicates effectively and clearly both verbally and in writing; conveys information and responds to all in a credible, professional, and clear manner; keeps managers and others informed and appropriately abreast of of relevant issues; shares information; maintains calm in conflict situations; writes accurate, understandable messages.
Dependability
Reliable when it comes to attendance and punctuality; present and accessible during scheduled hours; can be counted on to complete projects/tasks meeting expected quality and timeliness expectations; demonstrates an understanding of the impact of unexpected absenteeism or schedule changes.
Team Work
Demonstrates an ability and willingness to work collaboratively towards a common goal both internal and external (as applicable) to the business team/department. Builds and maintains effective, respectful, and constructive working relationships which support the overall team and department; demonstrates work flexibility regarding needs of the business; demonstrates an appreciation for cultural and overall diversity in the workplace.
Professional Appearance / Demeanor
Demonstrates professional demeanor and appearance adhering to organization standards and policies; wears appropriate attire/uniform and name tags; keeps work area clean and organized.
Willingness to Learn / Continuous Process Improvement
Demonstrates ability to learn new things in a stated time-frame; demonstrates willingness and ability to adapt to new processes, policies, and improvements in process optimization & technology changes; keeps up to date with required education, certification, licenses, and membership in professional organizations; identifies and follows up on own training needs.
Manager Competencies
Planning and Initiative
Ability to organize workload to meet both short and long term goals and objectives; proactively monitors key performance indicators and makes real-time adjustments to ensure that projects stay on track; keeps abreast of latest trends in the industry and proactively works to implement ‘best practice’ ideas at WESTMED; takes the initiative to recommend solutions, process improvement initiatives, and pragmatic “business shifting” ideas on enhancing the performance of the function or department. Champions automation & process improvement vs. inefficient manual processes; focuses on redundancies and cross training to ensure a proper back-up structure is in place. Understands and recognizes the importance of setting goals.
Hiring & Assimilating
High quality recommendations made regarding hiring of top talent; Works with Human Resources effectively to increase talent pipeline and identify both traditional and non-traditional areas of potential recruitment; assures new hires receive necessary orientation and comprehensive training to fully perform to required expectations. Properly introduces new hires to the organization, its culture, and colleagues.
Talent development, performance management, & retention
Provides appropriate and constant positive and constructive feedback; provides coaching and identifies development opportunities during the normal course of business and clinical operations. Identifies and cultivates ‘Top Talent’. Regularly meets with team and individuals to appropriately share company information, provide career guidance, and take the “pulse” of the team and department. Prudently addresses employees who are performing at a level that is less than full performance and applies the correct measure of progressive discipline, in conjunction with Human Resources; documents performance issues as required.
Pay Range $ $96,221 to $130,000.
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
Total Rewards at Summit Health CityMD
Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these "Total Rewards“.
Here at Summit Health, our total rewards include, but are not limited to:
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We’ve Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.
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Build a Healthy Foundation – Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.
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Enhance Your Health Coverage – Dental and vision insurance, plus healthcare and dependent care spending accounts.
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Safeguard Your Household – Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.
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Protect Against the Unexpected – Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.
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Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement.
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Work/Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.
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Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.
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Reach Professional Goals – Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.
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Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit,
https://www.consumer.ftc.gov/JobScams
or file a complaint at
https://www.ftccomplaintassistant.gov/
.
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