NEEDED: MEDICAL SUPPORT ASSISTANT (MSA)

LOCATION: 405 S Main Street, Ste 100, Salt Lake City, UT 84111

HOURS: Various Shifts, 40 hours per week

QUALIFICATIONS:

• US CITIZEN
• Must be proficient in spoken and written English language
• Have great customer service skills, administrative computer skills, and the ability to learn and use basic medical terms.
• On-the-job experience in clerical, office, customer service or other administrative work
• Experience / Education: Six (6) months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position,

• OR Post-high school education / One year above high school,
• OR Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

DUTIES: Responsibilities for provision of the services include, but are not limited to:

• Perform administrative duties and organize patients' data and schedules
• Answer phones, greet patients, schedule appointments and consults, help determine a clinic's daily needs, verify and update insurance information
• Manage administrative information among the professional staff, patient, patient caregivers and their representatives
• Responsible for a variety of customer service functions including data entry, data retrieval and records processing.
• Responsible for scheduling appointments, recall scheduling and verifying provider orders for scheduling purposes.
• Schedules Outpatient Clinic appointments.
• Complies with established business rules to schedule and/or create provider and patient requested visits, consultations and recall scheduling, makes reminder calls, and sends appointment letters to patients.
• Complies with all mandatory training requirements.
• Scheduling, cancelling, re-scheduling and/or recalling patients' appointments
• Consults and/or compensation & pension {C&P) examinations
• Appointment reconciliation including pulling clinic lists; appointment cancellation
• Retrieving and refilling patient charts assembling patient records
• Printing medication profiles, providing administrative support to Outpatient Clinics (OPCs) as needed
• Re-scheduling patient's appointments and/or consults
• Maintaining and entering no-show information monitoring the electronic wait list and clinical availability
• Preparing for clinic visits: monitoring both inpatient and outpatient appointments for areas of responsibility
• Ensuring encounter forms arc completed in order to obtain appropriate workload credit
• Performing data validation audits and quality care data retrieval oversight in order to obtain appropriate workload credit.
• Responsible for verifying and updating demographics and insurance information processing all emergency and non-emergency transfers to other VA facilities or private hospitals
• Performing eligibility, co-pay and pre-authorization requirements for specific coverage
• Acquiring knowledge of travel and all related duties for providing treatment
• Authorizing and calculating reimbursement of travel expenses for qualified outpatients collecting data necessary to prepare monthly AMIS reports
• Communicates scheduling and consult issues with clinical staff as needed.
• Elicits information from the patient necessary to complete Insurance capture, as well as procure all required consent forms from the veteran.
• May at times advise the patient on his/her eligibility for care and provide a meaningful explanation to an ineligible patient based on regulations and applicable law
• Refers the patient to an appropriate source for further information when appropriate.
• Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
• Responsible for maintaining the confidentiality of information obtained to carry out required duties.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound inter-personal skills.
• Is constantly aware of the sensitive nature of the information being communicated or discussed.

BENEFITS: Competitive hourly pay rate, accrued vacation, accrued sick leave, 401K opportunity, 11 paid Federal Holidays, and Healthcare Benefits Contribution.