Employment Type:

Shift:

Description:

I Accountability Objectives:

Performs as department assistant for all Radiology departments, patients, physicians and external facilities to ensure a smooth and secure flow of Radiology reports, incidental information, data logging, data tracking, media input, media distribution, and metrics. Collaborates with nursing, technologist, management, medical staff, and other hospital departments to facilitate excellent customer service to our patients, visitors, and community.

II Position Qualifications:

Minimum Education, Licensure / Certification and Experience Required.

A. Education

High School Graduate or GED equivalent.

B. Licensure / Certification

Not Applicable

C Special Skill / Aptitudes

Proficient in Microsoft Office Suite.

Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.

Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.

D. Experience

One year or more of medical office experience including use of Microsoft Office Suite.

III Duties / Responsibilities:

• Make proper determination for handling external imaging sent to the hospital for continued patient care.
• Demonstrates critical thinking skills to ensure appropriate dissemination of exam(s), consult versus reference only designation.
• Use various databases to ensure appropriate tracking of patient account and records:
  • Mammography database to query and retrieve callback patient information, and to communicate with the mammography staff, radiologist, and management staff images and appropriate information for continued patient care and satisfaction.
  • Radiology database to input, track, and retrieve information regarding patient images to be sent out internally and externally for patient care, legal cases, and PACS upload.
• Demonstrates excellent phone etiquette when receiving or initiating telephone calls with patients, physicians and other health care facilities while administering interdepartmental communications.
• Retrieves images and/or previous exams/reports from various sources including PACS system and offsite storage. Digitizes hard copy images, and ensures proper orientation before sending to PACS system for review. Releases images to patients and external facilities following appropriate HIPAA protocol.
• In accordance with unit or departmental practice, proficient with the electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift.
• In accordance with unit or departmental practice, determines that appropriate charges have been entered for the correct patient, encounter, date/time of service, with any required modifiers. Make corrections as needed per charge capture policy/practice.
• In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned to the unit. Requests services for maintaining equipment as needed.
• In accordance with unit or departmental practice, actively participates in on-going education and communication regarding revenue management.
• Accomplishes other related duties as assigned.
• Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts one's self in a manner consistent with customer service expectations.
• In accordance with unit or departmental practice, determines that appropriate charges have been entered for the correct patient, encounter, date/time of service, with any required modifiers. Make corrections as needed per charge capture policy/practice.
• In accordance with unit or departmental practice, actively participates in on-going education and communication regarding revenue management.
• In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned to the unit. Requests services for maintaining equipment as needed.
• In accordance with unit or departmental practice, proficient with the electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.