Job description

St Matthews Rec Center is currently seeking an ambitious and highly skilled Front Desk Receptionist. In this position you will assist in daily Front Office Operations and work with Members and Guests. This position requires managing the first impressions of our Members/Guests, and therefore, must express strong leadership skills, a clear speaking voice and assertiveness. This is a multi-tasking position.

Front Desk Duties and Responsibilities:

• Ensure accurate and efficient running of reception including check in/out procedures.
• Opening facility, turning on lights throughout the facility and unlocking the front door for members.
• Assisting Fitness Instructors with logging in and out of classes ( Club Ready)
• All aspects of guest service in the daily operation of the front desk, ensuring the highest levels of guest satisfaction at all times
• Learn Club Ready assistance tools for membership sales and billing
• Ensure that all Front Desk standards of service and operational procedures are met
• Develop and maintain strong guest relationships to ensure Member loyalty
• Establish and maintain strong effective communication daily with the Facilities Director
• Respond to Member/Guest queries in a timely and efficient manner
• Ensure that Management is kept fully aware of any relevant feedback from Members/ Guests and/or other departments
• Demonstrate a high level of customer service at all times and reliable
• Understand thoroughly all Club categories, including but not limited to Fitness Schedules, Membership Rates, Membership Terms, Rules and Regulations, promotions and other general product knowledge necessary to perform daily duties
• Answering phones professionally
• Ensure all Members messages are received effectively and efficiently
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Assist other departments wherever necessary and maintain good working relationships with Team Members

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Flexible schedule

Ability to commute/relocate:

• Williamstown, NJ 08094: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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