Why UnityPoint Health?

• Commitment to our Team –We’ve been named aTop 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

• Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies. Incorporates nursing knowledge to troubleshoot workflow related issues.
• Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.

• Researches and communicates options to support decision-making discussions to determine strategy for implementation of tools and systems
• Advocates for and acts as an agent of progressive change within the organization and proactively identifies opportunities for improvement.
• Researches solutions to improve service such as processes, standards and/or products based on modern nursing practice.
• Supports strategies and methodologies to implement efficient and effective methods to furnish healthcare providers with accurate and timely information.
• Collaborates with customers and business partners to gather requirements and feedback to successfully design and deliver effective communications.
• Establishes a relationship with key customers and provides them with direct support in their role. Key customers include Regional Informaticists, Regional Leadership, Regional Service Managers, CMIOs and Physician Champions.
• Develops and coordinates communications regarding Epic-related training including, but not limited to newsletters, videos, webinars, and other written materials to supporting the change management process.
• Attends Epic educational offerings and shares learnings with others to improve knowledge and educate the organizations we serve.
• Uses nursing expertise to guide nursing-related build in the electronic health record

• Leads and coordinates projects as assigned, demonstrating strong organizational and time management skills.
• Develops project plans and tracks progress, escalating as necessary when project issues arise or deadlines are ch

• Associate’s or Bachelor's degree in Nursing from an accredited school of Nursing (one required).
• Master's degree in healthcare informatics, healthcare administration, or related field preferred.

• Current Registered Nurse License in the state of Iowa, Illinois, or Wisconsin
• Valid driver’s license when driving any vehicle for work-related reasons.
• Epic Certification - Achieves and Maintains Epic Certification as Assigned, typically within a year of hire

• 2 years' experience in clinical setting required
• 5 years experience in a clinical setting utilizing Epic software preferred
• 2 years experience in a clinical informatics support or training role preferred