What we’re about

If you are an “A Player” looking for a new challenge, a fulfilling career, and a family-based values company, we welcome the opportunity to meet with you. TrueScripts is a Prescription Benefits Management (PBM) company. We manage prescription plans for self-insured businesses.

A potential candidate’s values must match our TrueScripts business core values of Integrity, Respect, Innovation, and Service an inherent trait to always provide a high level of Service. This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a ‘can do, proactive attitude – staying out in front of the curve so that we can best advise our clients of the ever-changing world in prescription management.

Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.

What you’ll do

In a few words

As an Account Manager, you will work strategically with the team to best serve our clients. This is an excellent opportunity to interface with leadership both internally and externally. You will use your expertise to support the growth of our business by assisting with the renewal and retention of our clients.

***This position can work remotely.***

The fundamentals for the job

• Current Clients
  • Work strategically with the team (including account management, clinical, and data analytics) for client satisfaction and service delivery.
  • Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis.
  • Collaborating with internal teams including account management, clinical, member care, business analyst, data analytics, and business development.
  • Assist with the execution of the client communication plan.
  • Coordinate aspects of client review meetings including document preparation and reporting
  • Coordinate and participate in client meetings such as implementation calls, open enrollment events, vendor/benefit fairs, etc.
  • Work directly with Account Executive on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities.
  • Be proficient in CRM and all aspects of proprietary software used for claims adjudication.
  • Adjust plan parameters as directed by the client/broker.
  • Provide reporting as needed to client/broker/TPA
  • Expert knowledge and understanding of TS proprietary programs
  • Prepare and provide reporting as needed to client/broker/TPA
  • ID Cards – when required, log, print, and mail ID cards.
• New Client Enrollment
  • Ensure CRM data input is accurate and complete.
  • Prepare client support documents as needed.
  • Execute the onboarding process involving the client, broker, TPA and data vendor.
  • Participate in introductory/enrollment meetings with employees.
  • ID Cards – when required, log, print, and mail ID cards
• Performs other duties as assigned by Account Executive
  

What you’re made of

The bold requirements

Education: College degree or applicable experience preferred.

Experience/Knowledge:

• Capable of interfacing with TrueScripts clients to provide solutions to problems.
• Must be proficient in all Microsoft Office Products.
• Need to be flexible and work as a team player.
• Demonstrates strong attention to detail.
• Ability to prioritize and have good organizational skills.
• Ability to perform multiple tasks at one time.
• Ability to communicate and work under stress effectively while always maintaining confidentiality.
• Need to be self-motivated and work with little supervision.
• Need to be adaptable and have different responsibilities given periodically.