We're looking for a super-friendly and organized person to join our team!

We love happy customers and your job is to help them out any way you can!

You'll be working directly with our Customer Support Manager who will oversee support and help with issues that may need to be escalated.

Job Duties:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Assisting customers through our online chat and support tickets channels
• Returning customer phone calls as needed
• In between customer support, you'll also work on research projects and other tasks to help out the team.

Skills Needed:

• Excellent communication skills (both with customers and colleagues)
• A thick skin when dealing with difficult customers (not common, but it happens)
• Ability to not get overwhelmed when presented with high support volumes
• Ability to quickly pick up and retain information about acronyms and industry jargon related to continuing education
• Bonus points for any previous experience with the continuing education industry

How You Will Excel In This Position:

• You're always on time and do what you say you will do when you say you will do it
• You get to the point where you can answer nearly all customer questions without needing to escalate issues
• You rarely miss a chat and get back to tickets and phone calls immediately
• You consistently surprise and delight customers with amazing service
• You regularly getting high ratings and praise from customers
• You ask for more tasks to work on when workload is low
• You pay attention to detail, making sure to submit a cover letter which includes the keyword 'apple’ when applying for this position
• You offer ideas on how to improve the operations of the business

Requirements:

• Comfortable using a Mac laptop
• Have access to fast, reliable internet
• Must be able to work M-F 8:00am-4:30pm (pacific time)

Full Benefits include:

• Work 100% remotely
• Company issued laptop
• Internet reimbursement
• Up to 18 paid time off days per year
• 10 paid holidays, including your birthday!
• Medical, dental, and vision insurance
• Retirement plan with match
• Annual company trip

Job Type

• Full-time, Part-time

Salary:

• $22.44 - 30.44 per hour

Work Schedule:

• Monday to Friday
• 8:00am-4:30pm PST

Work Location

• Remote

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