Job description

Are you tired of feeling like a number? Frustrated that your level of care and dedication are not being noticed? If the answer is yes; then we may be the right fit for you. We truly appreciate our team members and look to develop them for future roles. Currently we are looking for the right individual to join our Hotel Milagro Team as a Front Desk Agent.

We are looking for a dedicated individual ready to become a part of our strong team of hospitality professionals. We dedicate ourselves to create the best experience for all of our guests as well as the staff that works hard to create this enviroment.We are always identifying opportunities for our employees to achieve their personal growth goals within the industry. We hope to find someone as passionate as we are for providing top of the line service to our loyal guests.

We take cleanliness and customer care very seriously and it is our goal to create a clean and orderly environment for our guests that will maintain and strengthen our reputation. The primary function of this position is to assure the overall success of the hotel by meeting or exceeding the guest expectation for product cleanliness, customer service and overall care. The ideal candidate will have prior experience in all aspects of Front Desk Operations and be a skilled communicator able to respond quickly to any guest issues.

Responsibilities include:

• Collect money from guests staying at the hotel.
• Be responsible for proper communication with guests.
• Responsible for proper cleanliness of hotel rooms and public areas.
• Handle cashier job duties and manage the administration department.
• Handle customer inquiries and complaints.
• Comply with Company Standards of Service.
• Project a favorable image to the public at all times.
• Treat guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain a clean and neat appearance at all times. A complete uniform (or business dress for non-uniformed associates) must be worn at all times in public areas, including name tag.
• Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals, many of whom will require patience and tolerance.
• Know and follow established cleaning procedures to maintain a high standard of cleanliness.
• Knows and actively practices the hotels' emergency plan

This position is empowered to guarantee total guest satisfaction:

• Display hospitality and professionalism to our guests at all times.
• Take pride in representing the property professionally with our guests
• Assure that all transactions with guests and staff are handled in a legal, ethical manner.

Job Type: Full-time

Pay: $16.30 - $17.00 per hour

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Ability to commute/relocate:

• Chula Vista, CA 91910: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Laundry: 1 year (Preferred)

Work Location: In person

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