Job description

Chem-Pak, Inc. is a family-owned company with talented employees and a supportive team atmosphere.

Chem-Pak, Inc. acts as the manufacturing arm of national brands, producing industrial and consumer products that are sold in Home Depot, Dick’s Sporting Goods and Wal-Mart. Our team of chemist’s and project managers help develop new products and bring them to market, while our supply chain and production group manufactures and delivers product to store shelves.

We are located in Martinsburg, WV an easy commute from Winchester, Hagerstown and surrounding areas.

SUMMARY:

· Assists end-users with hardware and software issues, maintains all network endpoints

WORK SCHEDULE:

· 40-hour work week, Monday through Friday, 8 hours per day, onsite. Occasional weekend and/or evening work as necessary to complete tasks.

RESPONSIBILITIES/DUTIES:

· Resolves the issues of end-users

· Maintains the asset inventory

· Establish and implement a hardware maintenance program including upgrading hardware, software, and operating systems

· Create base-line installation procedures for the various types of endpoints

· Maintain an inventory of applications, versions, and licenses/keys

· Prepares and maintains documentation and work instructions for IT support and installation tasks

· Maintains all end-user computer and office equipment, including workstations, printers, copiers, scanners, etc.

· Preps and installs computer workstations, printers and other endpoint required by end-users

· Maintains UPS backups on all endpoints

· Manages inventory of supplies

· Monitors and performs maintenance on all handheld scanners

· Perform other tasks as assigned by the Director of Information Technology and assists the Network Administrator as needed

EDUCATION/EXPERIENCE/CERTIFICATIONS:

· 2- or 4-year degree in an IT-related field or 5+ years of technical experience

DESIRED QUALIFICATIONS:

· Expertise in the support of Microsoft Office and its related applications including M365

· Good writing skills with the ability to write clear and understandable work instructions

· Strong understanding of active directory and group policy

· Ability to diagnose software and hardware problems

· Ability to provide end-user support by email, phone, remote assistance, and face-to-face with a professional and courteous demeanor

· Must be able to collaborate and work within a team environment

· Strong analytical and problem-solving skills

· Good verbal and written communication skills

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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