Job description

Who are Sunday Riley?

Sunday Riley skincare is a powerful, targeted system designed to visibly improve the quality of your skin, including the signs of aging, dryness, oiliness, acne, visible pore size and the appearance of dark spots and discolorations.

With innovative new textures and scientifically proven actives, each carefully crafted formula has instant results with long term payoff, for truly game changing products. Instant results, with zero downtime.

Sunday Riley isn’t just a Brand, and Sunday Riley isn’t just a brand founder, she’s the brand formulator.

Every product reflects her belief that in order for results to count, they have to be visible and fast.

Sunday is a pioneer in the field of green technology, the perfect union of advanced active and purified botanicals to transform skin. With a loyal following for her cutting-edge formulas, Sunday Riley created high- performance skincare products that work. She believes in green formulas, for results you can feel good about.

Our Company Values

We produce the best products possible, and never sacrifice quality or effectiveness for financial gain.

We are committed to promoting Human Rights, including equality, diversity in the workplace, and inclusivity of products.

We provide the highest-level customer care, customer experience, and attention to customer safety.

We strive to meet sustainability goals and initiatives, for a cleaner planet.

Our Company Culture

Every detail counts. Nothing is too small or insignificant.

We are cross-functional. We are one cohesive team. We actively gather and share information. We are a YES brand. We find a way to make it happen. We communicate with positive messaging. We keep moving forward. Challenges don’t hold us back.

Employee happiness is essential to our Company success. Happy people make better products.

Job Summary

The primary responsibility of the Retail Selling Specialist (RSS) is to generate in-store sales. The RSS is under the supervision of the Field Sales Manager and contributes to brand awareness and retail sales to influence Sunday Riley’s in-store success. The RSS is accountable for sales performance, ATV/AUS growth, personal development and growth of the customer database by providing excellent & exceptional customer service.

The ideal candidate must enjoy the retail environment and must have a strong background in the beauty industry, sales and customer experience. Professional Beauty Therapy qualifications would be an advantage. The candidate must be a stellar seller, organized, responsible, detail-oriented, a self-starter, a multi-tasker and possess strong follow-up skills. Communication skills, timely reporting practices, follow-through, and a collaborative approach with Field Sales Manager to develop strategic in-store sales and activities are a must. Energy, passion & resilience are crucial; must be comfortable working in a fast-paced, entrepreneurial environment. Flexible regarding work hours and travel between territory stores.

Job Description

• To deliver exceptional customer service to all potential/actual customers.
• To consistently achieve and deliver the KPI targets.
• To develop excellent in-store relationships with management/peers.
• To know and understand sales achievements, figures and data and to have personal accountability for all deliverables.

Product Knowledge

• To demonstrate an in depth and fluent knowledge of all the Sunday Riley products, collections, features and benefits through detailed training with the education team.
• To have personal accountability for learning and development including own research and asking the back-office team for additional learning and questions. This includes attending all training provided and contributing to a group learning environment.
• To have wide skincare knowledge in general and to understand all methods, techniques, layering and suitability of the Sunday Riley products.
• To be able to answer all customer’s needs in order to recommend the exact products suited to them.

Store Environment

• To achieve and maintain an excellent retail environment with the highest standards in all areas of the sales floor, tester and product replenishment and the stock room area.
• To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards.
• To act in a responsible and positive manner at all times, ensuring that the Sunday Riley codes of practice, health and safety are adhered to and followed.
• To be responsible for ensuring, recording and reporting: the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples.

Key Deliverables:

• Achievement and Exceed the store sales target & personal sales target
• Achieve and Exceed ATV & AUS targets
• Exceptional customer experience/journey & growth/development of customer database.
• Ensure visual merchandising and executional excellence in store.
• Execute effective in-store events to drive sales
• Effective admin management/personal development/learning & growth.

Competencies:

• Relationship Builder- Is approachable and presents ideas convincingly and with sincerity while developing good relationships with co-workers, customers and management.
• Activator-Shows understanding of time management and uses courage to speak up to ensure excellent execution at all times.
• Pride- Has high personal standards and communicates both negative and positive feedback regularly and without fear while ensuring that others understand their roles and responsibilities. Takes pride in appearance, grooming and wellbeing.
• Intensity-Shows a strong need to get things done while distinguishing the big rock/little rock action.
• Self-Direction- Has high personal standards and expresses the desire to be challenged to gain more knowledge and responsibility.
• Communication- Listens effectively and pays attention to body language, tone of voice and can communicate clearly with customers.
• V*_alues_*- Looks out for the company’s best interest and shows responsibility to commitments and first priority assignments.
• Adaptability- Shows openness to change, can maintain composure in high pressure situations and can except input for personal growth.

Experiences and Skills Required:

• Minimum 1 year of retail, sales and/or beauty industry experience, preferably in the skincare industry
• The possession of a Beauty Therapy Qualification would be an advantage
• Memorable, positive, professional and enthusiastic presence
• Passion for skincare.
• Strong aptitude for product knowledge, brand messaging and selling
• Experience working in an open-sell environment
• Self-motivated, committed and goal-oriented
• Energetic and passionate with an entrepreneurial, flexible, friendly spirit
• Ability to travel required
• Flexibility regarding work hours, i.e. weekends

Work Location, Territory, and work week

• This role is based in-store.
• This is a part-time role working 20-25 hours per week.
• The Retail Selling Specialist is responsible for adhering to the schedule set out for them by their supervisor.
• This schedule requires a minimum of 3 weekends a month to be worked.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.

Position Type/Expected Hours of Work

This is a part-time position, hourly pay, working 20-25 hours per week.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

EEO

Sunday Riley actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, color, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law.

Job Type: Part-time

Pay: $20.00 - $28.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Austin, TX: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you authorized to legally work in the United States?
• Will you now, or in the future, require sponsorship to be eligible to work in the United States?
• Are you willing to complete a background check?
• What is your desired pay?

Experience:

• Skincare Sales: 1 year (Preferred)

Work Location: In person

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