Job description

Requirements:

• 5+ years commercial software technical writing experience.
• Excellent command of written English and fluency in spoken English; familiarity with American usage preferred.
• Strong technical skills.
• Strong analytical and critical thinking skills.
• Demonstrated ability to meet tight deadlines and handle changing priorities in a fluid, fast-moving environment.
• Background in finance, insurance, banking, financial regulation, or analytics:
• Understanding of accounting concepts (Balance sheet: assets, liabilities, off-balance accounts; Profit and Loss Account).
• Knowledge of Asset and Liability Management (Liquidity Risk, Interest Rate Risk, Net Interest Income, Fund Transfer Pricing).

• Experience working on training and promotional videos.
• Skill in creating graphics (Visio) and images (SnagIt).
• Understanding of software engineering processes.
• Understanding of Agile development processes and scrums.
• Working knowledge of XML and JavaScript.
• Experience with GitHub, Perforce, or other source control systems.
• Experience using Confluence.
• WalkMe experience.
• Experience writing API documentation.
• Project Management or Lead Writer experience.
• Work independently after being given instruction, guidance, and references are provided.
• Ability to ask for help when needed.
• Adapt quickly to new software and tools.
• Interest in learning and using new tools and processes.
• Team player.
• Video and Confluence experience.

Nice to have:

• In-app guidance tools experience.

Job Types: Full-time, Contract

Salary: $13.18 - $39.82 per hour

Schedule:

• 8 hour shift

Experience:

• Walkme: 4 years (Required)
• Pendo: 3 years (Required)
• GitHub: 3 years (Required)
• Confluence: 3 years (Required)
• video creation: 3 years (Required)
• familiarity in finance or banking: 3 years (Required)
• Technical writing: 4 years (Required)

Work Location: Remote

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