Description

Be a part of something powerful at America's leading energy provider!

At Exelon, our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are a Fortune 200 company united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are empowered to evolve and advance their careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come, stay and grow - whether that's in the role and path they start in or in new and exciting career opportunities across our business. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives, opportunities for career path changes, and health and retirement benefits.

Primary Purpose

Collect accounts receivable for residential, large industrial and commercial customers. Secure accounts receivable for residential, large industrial and commercial customers. Position and assist the company in efforts to recover uncollected accounts receivable. Provide customer service and support on all levels to all external residential, large industrial and commercial customers and all internal customers having contact with residential, large industrial and commercial customers. e.g. Legal Dept, Claims Dept, Large Accounts Services Dept, Billing Dept, Payment Processing, Field Recovery, Revenue Control, Regulatory, etc. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

Primary Duties and Accountabilities

Accountability

• Collecting past due residential, large industrial and commercial accounts. (calls, reminder notices, special letters, customer visits, special agreements, payment terms, legal proceedings, etc. note…analyzing and strategic planning is to precede these various forms of collection action.
• Billing and collecting security deposits. (letter of credit, surety bonds, certificate of deposit, judgment notes, contract of guaranty, cash, payment plans, etc)
• Collecting final bills. (some skip-tracing, dunning, referrals to outside agencies, for which we provide information on all inquires, refer to legal dept., if bankrupt, judgments, etc)
• Credit maintenance of all assigned accounts (fc cancellation, credit extensions, redates, keep contact information current, handle inquires for duplicate bills, prepare statements if requested, report billing errors and high bill complaints, etc).
• Handle PUC Complaints and President's Cases, etc (meet all requirements and deadlines)
• Provide expert testimony in court proceedings (explain credit and collection policies and procedures, explain credit and collection portions of the tariff, e.g. Due Dates, rate information, calculation of finance charges., explain payment history reports/statements, etc)
• Provide expert customer service (answering and directing calls, emails, and written correspondence, receiving and processing payments etc.

Qualifications

Minimum Qualifications

• High School/Business Training (Business Literacy)
• Business Courses (Business English, Business Writing, Business Law, etc)
• Credit & Collection Courses and Experience
• Negotiation Skills
• Team Building Skills (mentoring, training, etc)
• Advanced Customer Service Skills (telephone, letter writing, report writing, presentations, etc)
• Computer Literacy