Job description
$25 - $35 hourly
Responsibilities:- Record customer interactions and follow up on their experience with our company
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
- Respond to customer inquiries, product and service questions, and customer complaints
- Find patterns in customer complaints and bring them to the team for improvement
- Strong knowledge of customer interface and interaction
- Display strong communication skills, active listening skills, and personal skills
- High school graduate, G.E.D. recipient, or equivalent
We are a well-established independent agency with offices in Altamonte Springs, Maitland, Ponte Vedra Beach, St. Augustine, Vero Beach, and Sebastian, Florida.
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