Job description

The Distribution Data Entry Clerk position is responsible for providing administrative and data entry assistance to the Distribution Department. This position will provide exceptional customer service and support to all programs of the Houston Food Bank. Maintain professional business relations with internal staff and outside departments. Keeps management well informed of area activities.
ESSENTIAL JOB FUNCTIONS:
Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and showing ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly.)

• Reliable, consistent, on-site attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings and presentations.
• Process and release agency web orders in Ceres, Validate, adjust quantities, and adjust shipment information, when necessary.
• Create agency orders and agency pallet tags for mobiles, food fairs, Brighter Bites, and other full pallet orders.
• Create agency orders for special events.
• Make adjustments and cancellations to agency orders, when necessary.
• Process agency picks and invoices.
• Manage the administration side of online ordering systems (Agency Express and AppointmentPlus)
• Communicate with partners and other departments about any other adjustments, issues, etc.
• Provide partner customer service by confirming orders, addressing orders and/or delivery issues, receiving quality control feedback, etc. through phone calls and emails.
• Ensure orders match across all department tools (Ceres, Delivery Schedule, paperwork).

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SUPERVISORY RESPONSIBILITIES (Yes/No): *

• No

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*QUALIFICATIONS:
Education/Experience:

• High School Diploma, GED, or equivalent combination of training and experience.
• 2 + years of prior data entry experience, preferred

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Certificates, Licenses, and Registrations: *

• N/A

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Special Knowledge/Skills/Abilities: *

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files, and records, designing forms, and other office procedures and terminology.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Knowledge of, or the ability to learn, the organization’s policies and procedures.
• Ability to communicate effectively in both oral and written form.
• Ability to learn office and department-specific software.
• Attention to detail.

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COMPLIANCE: *
Carries out responsibilities in accordance with HFB policies.

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REASONING ABILITY: *
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

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COMPETENCIES: *
Action-Oriented Customer Focus Drives for Results Informing
Approachability Learning on the Fly Perseverance Self-development
Listening Peer Relationships Integrity and Trust Functional/Technical Skills

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Is legally able to work in the United States.

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The foregoing statements describe the general purpose and essential job functions needed for this job and are not an exhaustive list of all responsibilities, working conditions, qualifications, and skills that may be needed._
Houston Food Bank (HFB) is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented, and diverse workforce. HFB is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Job Type: Full-time

Pay: Up to $18.00 per hour

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